Return PolicyDamaged/Misprinted Items
If your custom made shoes and clothing arrive defective, please contact us with your order number on our form and include a picture of the item illustrating the problem and our customer support will be able to assist you.
Please Note: Returns and Exchanges within thirty days of receipt of order. Any dimensions, names and numbers you upload will be printed on your item. Customjesus.com is not responsible for replacing items if they are incorrect in size, name or number that you have selected and sent to you.
Since your personalized jersey is unique and made just for you, a customization fee is included with every jersey you purchase. If you would like to cancel your order, please email us your order number and reason for cancellation and we will do our best to get it back. Please note, however, that as soon as you submit your order, we will begin producing personalized items immediately. If you want to cancel the purchase that has been put into production, your order needs to pay the relevant customization fee.
All refunds will be to the original amount paid, less shipping, a discount for personalized merchandise, except in cases of incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email to be credited to your account, and It may take additional billing cycles to see funds on your statement.
Exchanges and Returns
Our personalized item cannot be returned unless it is defective or damaged. Please see our return policy for damaged/misprinted items, or contact our customer service to make a return.
Please note that the following reasons are not covered by our return policy and we are not responsible for these issues.
The product has been damaged by misuse or improper handling.
Due to personal reasons such as change of mind.
Personalized items are unique and cannot be returned unless defective or damaged.
All sales are final 30 days after receipt.
This is a custom jersey and is not manufactured by or associated with any professional sports brand, league or manufacturer in any way. Our custom jerseys are produced and designed independently without the names or brands of professional sports leagues.
Customjesus.com reserves the right to make any modifications to this policy at any time. Notice of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service representatives.